Shipping policy

SHIPPING POLICY

Kael Von Art prepares and ships orders from New York’s Capital Region.

PROCESSING TIMES

Prints, greeting cards, stickers, bookmarks, magnets, and other ready-to-ship items are typically processed within 3–5 business days.

Original artwork is typically processed within 5–7 business days to allow time for safe packaging.

Yours Truly membership mailings are prepared according to the monthly or quarterly schedule associated with the selected membership. New members who join by the 20th of the month are generally included in the next mailing cycle. Orders placed after the 20th may begin with the following cycle.

SHIPPING RATES

Available shipping methods and charges are displayed at checkout before payment. Shipping costs may vary based on the destination, package size, weight, and selected service.

ESTIMATED DELIVERY TIMES

After an order has been shipped, estimated transit times are:

United States: 3–7 business days

International: 7–21 business days

These are estimates and do not include processing time. Carrier delays, severe weather, holidays, and customs processing may affect delivery.

TRACKING

Tracking information will be provided when the selected shipping service includes tracking. Some small or letter-mail Yours Truly shipments may not include full tracking.

ADDRESS CHANGES

Customers are responsible for entering a complete and accurate shipping address. If an address needs to be corrected, contact kael@kaelvon.com as soon as possible. Address changes cannot be guaranteed once an order has entered fulfillment or has shipped.

LOST OR DELAYED PACKAGES

If tracking has not updated for 14 days or you believe your order has been lost, contact kael@kaelvon.com with your name and order number. We will investigate the shipment and arrange an appropriate replacement or refund when applicable.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, incomplete, or incorrect, email kael@kaelvon.com within 7 days of delivery. Please include your order number and clear photographs of the item and packaging so we can arrange a replacement or refund when appropriate.

INTERNATIONAL ORDERS

International customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by their country. Kael Von Art is not responsible for delays caused by customs.

CONTACT

Questions about shipping may be sent to kael@kaelvon.com. We typically respond within 2–3 business days.